Glossary

Badge: Digital achievements that show competency in a program. For a long time, badges were mostly used by employees here to keep track of their progress in learning software, but we’ve also recently started issuing badges to patrons. Employee badges can be found at https://www.badgelist.com/home and information on patron badges can be found at http://badges.learnsoftware.org/

Box: An online drive. It’s completely free through BYU and offers unlimited storage. Log in to box at box.byu.edu

Cloud Apps: A service offered through BYU that allows users to access software remotely through a browser, giving students and faculty access to programs even if they are not dowloaded on their personal computers. This service requires users to upload and save their work using an online drive, as this service is essentially just a window to another computer. Helpful for ETD patrons who only have access to Mac computers.

Custom Class: When someone (usually a professor) requests for us to teach a class that’s focused on certain specific skills. These classes work differently from our normal classes, and we have to adjust our curriculum based on what is requested. A minimum of 6 people are required for us to organize a custom class, and if someone is interested in setting up a custom class with us, there is a form they will need to fill out to get that set up (the form can be found on Trello).

Desk/Lab: The “desk” employee will work at the front desk (Mac) and will be primarily responsible for dealing with directional and logistical questions, whereas the “lab” employee will sit at the back desk (PC) and will be primarily responsible for helping patrons with longer, software-focused questions.

ER: Stands for the Equipment Room. This is where patrons can check out cameras, audio equipment, tripods, etc.

ETD: Stands for “Electronic Theses and Dissertations.” These are done by grad students and they require extensive formatting in Microsoft Word and Adobe Acrobat. They’re one of the most common things we help with.

Growth Mindset: The prevailing attitude that should exist in the Software Training Lab. It’s the idea that everything is a learning opportunity, and that nobody is bad at or incapable of developing skills as long as they keep an open mind.

Jed Johnston: The supervisor of the Makerspace. His office is next to Ben’s. Fun Fact: He was over software training a long time ago and was Ben’s boss back then.

Libcal: Used in conjunction with Workflows when checking someone into/out of a booth. Libcal shows the schedule of who has each booth reserved and when. Before you check someone into a booth, you should check Libcal to make sure their reservation shows up there. It is also the system used by the Equipment Room to manage reservations for all other equipment.

Lightroom vs Lightroom Classic vs Lightroom Mobile: Lightroom is a stripped down, simpler version of Lightroom Classic. It lacks many features that Lightroom Classic offers. Lightroom Mobile is a free version of Lightroom for smartphones and mobile devices. When learning the program, you should be using Lightroom Classic.

Lost & Found: Our lost and found is the white tote that sits on the bottom shelf at the desk. Any time an item is found, a card should be made for that item in Trello on the communication board, and that card should be archived when the item is returned. If someone is looking for a lost item that isn’t in our lost and found, direct them to security’s lost and found on the third floor, and then to the university’s lost and found in the WILK.

Makerspace: The large desk on the west side of the room. They cover 3D printing, laser cutting, scanning, and a variety of other things. Jed Johnston is their supervisor. They are part of the same library unit as us and the equipment room.

Mentor: A temporary position that pairs an experienced employee with a new employee. Mentors are in charge of making sure new employees feel welcome, supported, and are adjusting to work expectations well.

Mike Hill: The supervisor of Media Production Services which include the equipment checkout, studio and sound booths, and the production team. His office is at the south end of the room next to the door into Ben and Jed’s offices.

Production Studio: The production studio is room 4727, located at the back wall of the juvenile section right outside our lab (to the left, in between the bookshelves, walk down the middle all the way to the back, and the door is on the left). Students must reserve this room online. It has a video camera, lights, a green screen, and other backdrops sutiable for filming in a studio setting. If you are checking someone into the Production Studio when the Equipment Room is closed, use the Equipment Room wanda key to let them in. Check them in and out using the appropriate tag in the equipment room, and give them the checklist of things that need to be done when they are finished.

Receiving: Found on the 2nd floor of the library, room 2852. If you ever are in need of materials such as markers, wipes, or other things provided by the library, you will find them in receiving.

Sage: The employee who’s been designated to be “in charge” of a program and its respective classes and badges. A full list of the sage’s duties can be found at https://wiki.learnsoftware.org/sage-duties/

Shifts/Locations: Desk shifts take place in person at the desk, lab shifts take place remotely over Zoom and chat during the Covid-19 Pandemic. During Summer term of 2021 we will return to having both employees work in person at the desk.

Software Training Desk Location: 4th floor, south side of the library (room 4840)

Software Training Lab (Room Location): The room where we normally teach in person classes. It’s room 4826, right by Sound Booth 3 on the northeast side of room. During the pandemic, employees can use the room to work lab shifts or prep for/teach classes.

Sound Booth: There are three sound booths in our room. Sound Booth 1 is the black room by the printer on the south side. It doesn’t require a reservation, but it doesn’t come with a computer. It just has a USB microphone, so patrons will have to bring their own laptop and software to record here. Sound Booth 2 (room 4840) is adjacent to Sound Booth 1 and does require a reservation. It has a computer and two microphones. Sound Booth 3 (room 4830) is the largest sound booth, and it’s found on the east side of our room. It has two microphones, a MIDI keyboard, and a computer.

Student Leads & what they do: Scheduling/Promotions Lead: in charge of scheduling classes, scheduling shifts, and promoting the lab through things like social media and flyers. Software Training Lead: oversees badges for both patrons and employees, assigns sages, monitors class curriculum, and evaluates trainers. Lab Lead: manages and organizes desk, trains new employees, oversees customer service and morale.

Trainer: Usually refers to someone who has worked here longer than a semester and is able to teach classes.

Trainer Availability Form: A form that shows what hours trainers are available to teach classes. It’s created by the scheduling lead and is sent out at the beginning of each semester. Trainers should review this form for accuracy before every semester, otherwise they may be conflicts in scheduling classes.

Trello: An online list-making application that we use for all of our organizational needs in the lab. Take time to familiarize yourself with each board, as you will be using Trello a lot.

Wanda: The master keys available to us. Most commonly referred to as the key at the Makerspace desk that opens all of the studios and the equipment room. If you ever need to get into a room, you can ask the Makerspace people for Wanda and they will know what you are talking about. In case they’re not there, the key can be found in a draw labelled “chamber of secrets.” There is also a wanda key (master key) in the equipment room and in the pencil drawer by Ben’s office.

Work Expectations: Ben will go over these with you when you are hired, and he will occasionally review them with you during evaluations. They are essentially a guide to what’s expected of you as an employee.

Workflows: We use this to check things in/out to patrons. It should be logged into at the beginning of every desk shift. It keeps track of patron’s ID numbers and the items they have checked out. It will fine them if things are overdue.